iPetor Support Center

Have any issues for products, orders and purchases? We're here to help.

Sales FAQs

Is it safe to purchase products from your website? 
Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website or place an order online. 
What if I purchased the wrong product? 
You can contact customer service to cancel the order.  We strongly advise you to check details before purchase to avoid wrong ordering. 
Can I get a refund after purchase? 
Yes, we have a 30-day money-back guarantee if you are in the circumstances that refunds will be approved, please refer to Return Policy.
How can I know whether my order is processed successfully? 
After the payment is successful, you will receive an email from us. We will also send you the subsequent order status via email. However, sometimes the arrival of this e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc., please go ahead to contact us via Support, all queries will be responded to within 48hrs. 
Can I cancel my order after placing it? 
You can cancel the order before we ship it. If it has been shipped, we will deduct a part of the fee and refund it to you. Please contact customer service for the above operations. 
What is your after-sale service policy? 
Lifetime free support is provided for customers who have purchased our products. 
Please note: free items don’t support free lifetime customer service
Is it secure to buy your products with a discount from other websites? 
You may have a chance to get our products from another supplier. However, we can’t guarantee that their servers are as secure as ours. Please always pay attention to the security of websites when you place an order. If you are suspicious of the website's authority, please contact us to check. 

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